Frequently Asked Questions (FAQ)
Shopping
How do I place an order?
Browse our products, add the items you would like to purchase to your cart, and follow the on-screen instructions to complete checkout.
After your order has been placed successfully, you will receive an Order Confirmation Email.
Can I modify or cancel my order?
If you need to modify or cancel your order, please contact our Customer Support team as soon as possible.
Order changes and cancellations are accepted before 11:00 PM (PDT, GMT-7) on the same day your order is placed .
Once an order has entered processing or has been shipped, it can no longer be modified or cancelled.
I didn't receive my confirmation email. What should I do?
Please check your spam, junk, or promotions folder first.
If you still cannot locate your Order Confirmation Email, please contact our Customer Support team for assistance.
Payment
Which payment methods are available?
We support a variety of secure payment methods available during checkout.
Depending on your location and device, available options may include major credit and debit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and other locally supported payment methods.
Can I use a promotional or discount code?
Yes. Enter a valid promotional or discount code during checkout before completing your payment.
If the code is valid and your order meets the applicable promotion requirements, the discount will be applied at checkout.
Shipping
When will my order arrive?
Orders are generally processed within 5 business days.
Estimated delivery is 10–20 business days after shipment. Actual delivery times may vary depending on your destination, customs procedures, local carrier operations, and other factors outside our control.
How do I track my package?
Once your order has been shipped, you will receive a Shipping Confirmation Email containing your tracking information.
What happens if my package is delayed?
Shipping delays may occasionally occur due to severe weather, customs inspections, transportation disruptions, public holidays, or high shipping volumes.
If your package appears to be significantly delayed, please contact our Customer Support team and we will help review the available tracking information.
Returns
Can I return my order?
Eligible products may be returned within 14 days of the date you receive your order.
To qualify for a return, the product must be unused, unworn where applicable, in its original condition, returned in the original packaging, and accompanied by proof of purchase.
Please contact our Customer Support team for authorization and return instructions before sending any item back.
What if I receive a damaged, defective, or incorrect product?
Please contact our Customer Support team with your order number, a brief description of the issue, and clear photos of the product where applicable. We will review the information and provide an appropriate solution.
How long does the refund process take?
Once your returned item has been received and inspected, approved refunds are generally issued to the original payment method within 5–15 business days.
The exact time for the funds to appear may vary depending on your bank, card issuer, or payment provider.
Customer Support
How can I contact your support team?
If you have questions about a product, order, shipping, return, or another store-related matter, please contact our Customer Support team at service@haverentia.com.
You may also use the customer service contact information provided in your Order Confirmation Email.
Is my personal information protected?
We respect your privacy and take reasonable measures to protect personal information used in connection with your orders, Customer Support requests, and use of our website and services.
For more information about how we collect, use, share, and protect personal information, please review our Privacy Policy.