Return & Refund Policy
Order Cancellation
We accept order cancellations before an order has been shipped or entered production.
Returns
We accept returns for eligible products within 14 days of the date you receive your order.
To qualify for a return, your item must:
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error, such as receiving a damaged, defective, or incorrect item.
Customers will be charged shipping costs no more than once for each order, including returns.
No restocking fees will be charged for an approved return.
If the product you receive is damaged, defective, or incorrect due to our mistake, we will cover the applicable return shipping costs.
Return Process
Before returning an item, please contact our Customer Support team to request return authorization.
Once your return request has been approved, we will provide:
service@haverentia.com
You may also use the customer service contact information provided in your Order Confirmation Email.
Refunds
Once we receive and inspect your returned item, we will notify you by email that your return has been received.
After the inspection is complete, we will inform you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. The exact time for funds to appear may vary depending on your payment provider or financial institution.
Late or Missing Refunds
If you have not received your refund after the estimated processing period, please follow these steps:
If you have completed the steps above and still have not received your refund, please contact our Customer Support team.
Email: service@haverentia.com. You may also use the customer service contact information provided in your Order Confirmation Email.
Return Address
The return address will be provided by our Customer Support team after your return request has been reviewed and approved.