Privacy Policy

This Privacy Policy describes how haverentia.com (“we,” “our,” or “us”) collects, uses, stores, shares, and protects your personal information when you visit our website, place an order, contact us, or use our services.

We respect your privacy and are committed to handling your personal information responsibly and in accordance with applicable privacy requirements.

By accessing or using our website, you acknowledge the collection, use, and disclosure of information as described in this Privacy Policy.


1. Information We Collect

We may collect personal information when you visit our website, place an order, create an account, contact us, or otherwise use our services.

Information You Provide

The information you provide may include:

Full name
Email address
Telephone number
Billing and shipping addresses
Payment-related information
Order details and purchase history
Information you provide when contacting Customer Support
Payment information is processed through third-party payment providers. We do not store your complete payment card details.

Information Collected Automatically

When you browse our website, certain information may be collected automatically, including:

IP address
Browser type, device information, and operating system
Pages visited and browsing activity
Time spent on our website
Referring websites or sources
Cookies and similar technologies

This information helps us understand website usage, improve performance, and provide a better shopping experience.



2. How We Use Your Information

We may use your personal information to:

01 Process, manage, and fulfill your orders.
02 Send order confirmations, shipping updates, and transaction-related communications.
03 Process payments and help prevent fraudulent activity.
04 Handle returns, refunds, and Customer Support requests.
05 Improve our website, products, services, and customer experience.
06 Analyze website traffic and customer interactions.
07 Provide personalized content, offers, and advertising where permitted.
08 Send promotional and marketing communications where permitted.
09 Maintain the security and integrity of our website and services.


3. How We Share Your Information

We do not sell, rent, or trade your personal information.

We may share information when necessary to operate our business and provide our services.

Service Providers

We may share information with trusted third-party providers that support our operations, including:

Payment processors
Shipping and logistics providers
Order fulfillment partners
Website hosting and technical service providers
Analytics providers
Advertising and marketing partners
Customer support service providers

These providers may access information only as necessary to perform services on our behalf and subject to their applicable obligations and privacy practices.

Legal Requirements

We may disclose information where required by applicable law, legal process, or government request, or when reasonably necessary to protect our rights, property, safety, customers, or business operations.



4. Cookies and Tracking Technologies

We use cookies and similar technologies to help operate our website and improve your browsing experience.

Cookies may help us:

Remember your preferences.
Keep items in your shopping cart.
Understand how visitors use our website.
Measure website performance.
Improve our products and services.
Provide relevant advertising and marketing communications where permitted.

Third-party analytics and advertising services may also use cookies, pixels, or similar technologies to collect information about website visits and advertising performance.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some website features.



5. Payment Information

Payments are processed through secure third-party payment providers.

We do not store your complete credit card information. Payment details are handled according to the security practices and privacy policies of the applicable payment provider.



6. Marketing Communications

With your consent, or where otherwise permitted by applicable law, we may send promotional emails, product updates, special offers, and other marketing communications.

You may unsubscribe from marketing emails at any time by using the “unsubscribe” option included in those emails.

You may also contact our Customer Support team to request removal from marketing communications.



7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

No method of electronic transmission or storage is completely secure. Although we take reasonable precautions, we cannot guarantee absolute security.


8. Your Privacy Rights

Depending on applicable law and your location, you may have certain rights regarding your personal information, which may include:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of certain personal information.
Request information about how your data is collected and used.
Withdraw consent where processing is based on consent.

To exercise an applicable privacy right, please contact our Customer Support team.



9. Children's Privacy

Our website is not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.



10. Third-Party Links

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.



11. International Data Transfers

Personal information may be processed, transferred, or stored in countries where our service providers operate.

Where information is transferred internationally, we take reasonable steps to work with service providers that maintain appropriate data protection and security practices.



12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technologies, or applicable legal requirements.

Updated versions will be posted on this page. We encourage you to review this Privacy Policy periodically to stay informed about how personal information is handled.


13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our Customer Support team at service@haverentia.com.