Shipping Policy
Order Processing
All orders are typically processed and shipped within 5 business days after an order is placed.
Once your order has been shipped, the estimated delivery time is 10–20 business days, depending on your destination, local carrier services, and customs processing, if applicable.
Order Tracking
Once your order has been shipped, you will receive a Shipping Confirmation Email containing your tracking number.
You can track your shipment using the tracking number at www.17track.net.
Shipping Rates
Shipping costs are calculated at checkout based on your delivery destination, the items in your order, the selected shipping method, and any applicable promotional offers.
Your final shipping cost will be displayed before you complete your purchase.
Any customs duties, taxes, or import fees imposed by your country or region are the responsibility of the customer unless otherwise stated.
Shipping Destinations
We currently ship to customers worldwide.
If we are unable to ship to your location due to carrier, regulatory, or logistics restrictions, our Customer Support team will contact you to discuss available alternatives or arrange a full refund where necessary.
If you have questions about shipping availability to your destination, please contact our Customer Support team.
service@haverentia.com
You may also use the customer service contact information provided in your Order Confirmation Email.
Changing Your Shipping Address
If you need to change your shipping address, please contact our Customer Support team as soon as possible.
Once an order has entered processing or has been shipped, we are unable to modify the shipping address.
Shipping to an Alternate Address
You may have your order shipped to an address different from your billing address.
Please make sure all shipping information is complete and accurate before submitting your order.
Shipping Methods
Orders are processed and shipped on normal business days, Monday through Friday, excluding weekends and public holidays. Orders placed on weekends or public holidays will begin processing on the next business day.
Depending on product availability and inventory location, some products may be shipped from our domestic warehouses, while others may be manufactured or dispatched from facilities located in the United States, Canada, and Australia.
We work with international shipping carriers such as FedEx, DHL, UPS, EMS, and SF Express, as well as their local delivery partners, depending on the destination and shipping route.